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Getting your hot buttons to chill is up to you. Because it's your response to difficult people—not their behavior—that determines your happiness and well-being. Learn the three most common types of hot buttons and the strategies to eliminate them—releasing the triggers that start you down that old, destructive path. You might even influence others to interact with you more productively. But even if they're stuck, you won't be. You'll be on your way to self-empowerment.

You can't always change difficult people. But you can certainly impact the outcome of your encounters with them. By learning to stay more neutral you can adapt and modify your responses to fit the circumstances. Follow the top five competencies of master influencers and learn when to hold and when to fold. Learn to feel good about it as well. So even if you have to walk away, you do it with your head high—feeling positive and empowered by your actions. You were in charge. And you determined the outcome.

In any sticky situation, the person with the most positive strategy operates from the most advantageous position—one of flexibility and clarity. Here are ten proven techniques to help put you there. To help you develop and maintain a positive perspective that will empower you to deal with any difficult person you might encounter—no matter how negative. By relying and drawing on your own power, your sense of wellbeing can't be defined by the actions of others. You own it.

Third time's a charm. And difficult people need all the charming you can manage. So get all three books to increase your skills—and improve your odds—in turning unpleasant situations around. Triple your pleasure. Triple your fun. Triple your effectiveness.

This is the inspirational book that started it all. Read about POWER Optimism in its greatest detail—true stories, humorous examples, unique insights, motivational anecdotes, valuable tools and practical strategies.

To read an excerpt, click here.

Reinforce what you’ve read by listening to the POWER Optimism CD set. Enjoy a discount when you order both at the same time. They also make a great gift for friends and family.

Many of us have trouble establishing—and sticking to—goals.  And we often feel we don’t have the proper tools and skills to obtain them. Wouldn’t it be great if you could just pick up the phone and call for help? Now you can. Dana’s insight and support are right at your fingertips.

To learn more, click here.